Privacy Policy

Privacy Policy

Last Updated: September 12, 2026

1. Introduction

Welcome to ValueHubX (“we,” “us,” “our,” or “the Website”).

This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with valuehubx.com (the “Website”), including when you use features of the Website, interact with our advertising and analytics technologies, or follow links from the Website to third-party communication services such as WhatsApp.

We respect your privacy and are committed to handling information responsibly.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on how you interact with the Website, we may collect or receive the following categories of information.

2.1 Information You Provide

You may voluntarily provide information when communicating with us or requesting assistance, including information such as:

  • Email address

  • Phone number or WhatsApp contact information

  • Information you choose to provide in a customer service communication

  • Other information you voluntarily submit to us

We do not require you to create an account simply to browse the Website.

Please do not provide unnecessary sensitive personal information through the Website or through third-party communication services.

2.2 Automatically Collected Information

When you visit or interact with the Website, certain technical and usage information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Operating system

  • Device type and information

  • Website pages viewed

  • Referring or exit pages

  • Date and time of visits

  • General interaction and navigation information

  • Cookies and similar identifiers

  • Advertising and measurement identifiers, where applicable

This information may be used for website functionality, security, analytics, advertising measurement, and improving our services.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate and improve the Website and understand how visitors interact with it.

Cookies and similar technologies may be used for purposes including:

  • Maintaining website functionality

  • Remembering technical preferences

  • Measuring website traffic

  • Understanding visitor interactions

  • Measuring advertising performance

  • Improving advertising relevance

  • Detecting fraudulent or unusual activity

  • Supporting analytics and reporting

Some cookies may be placed or accessed by third-party service providers that operate analytics or advertising technologies on our behalf.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

4. Meta Pixel and Meta Conversions API

We may use technologies provided by Meta Platforms, Inc. and its affiliates (“Meta”), including the Meta Pixel and Meta Conversions API (CAPI).

These technologies help us understand how visitors interact with our Website and measure the performance of advertising campaigns.

Depending on your interaction with the Website, information sent to Meta may include certain event and technical information, such as:

  • Page views or Website interactions

  • Event timestamps

  • Browser and device information

  • IP address or related network information

  • Meta advertising identifiers, such as the _fbp or _fbc identifiers where available

  • Event identifiers used to help prevent duplicate reporting

  • Information about the Website action or event being measured

  • Other information permitted by applicable advertising and measurement technologies

The Meta Pixel generally operates in the user’s browser, while the Conversions API may transmit certain event information directly from our Website server to Meta.

We may use both technologies to improve measurement accuracy, understand Website activity, and evaluate the effectiveness of our advertising.

Where both browser-side and server-side event reporting are used, event identifiers may be used to help Meta recognize and deduplicate corresponding events.

Meta may process information received through these technologies in accordance with its own privacy policies and terms.

For more information about how Meta processes information, please refer to Meta’s applicable privacy documentation.

5. Advertising and Analytics

We may use third-party advertising, analytics, and measurement services to understand Website traffic and advertising performance.

These services may use cookies, pixels, tags, device information, IP addresses, advertising identifiers, and similar technologies.

We may use this information to:

  • Measure advertising performance

  • Understand how users interact with our Website

  • Improve our advertising campaigns

  • Analyze Website traffic

  • Improve Website functionality and user experience

  • Identify technical issues and security risks

  • Develop and improve our services

Third-party providers may process information according to their own privacy policies.

6. WhatsApp and External Communication Services

The Website may contain buttons, links, or other features that allow you to contact us through WhatsApp or another third-party communication platform.

When you click a WhatsApp link, you may be redirected away from our Website to WhatsApp or another service operated by a third party.

The third-party service may receive information such as:

  • Your IP address

  • Device and browser information

  • The link or page from which you accessed the service

  • Your WhatsApp account or telephone number, where applicable

  • Information that you voluntarily provide during the conversation

Once you leave our Website and use a third-party service, the privacy practices of that third party will apply.

We do not control how WhatsApp independently collects, stores, or processes information. You should review WhatsApp’s applicable privacy policy and terms before using its services.

7. How We Use Information

We may use information collected through the Website for legitimate business and operational purposes, including:

  • Operating and maintaining the Website

  • Providing requested services or assistance

  • Responding to inquiries and customer service requests

  • Communicating with users

  • Improving Website functionality

  • Understanding Website usage

  • Measuring advertising and marketing performance

  • Improving advertising campaigns

  • Maintaining Website security

  • Detecting and preventing fraud, abuse, or unauthorized activity

  • Complying with applicable legal obligations

  • Protecting our rights and legitimate business interests

We will not use information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

8. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may process information based on one or more of the following:

  • Your consent

  • Performance of a contract or provision of requested services

  • Compliance with legal obligations

  • Our legitimate business interests, including website security, analytics, advertising measurement, and service improvement

  • Other lawful bases permitted by applicable law

The applicable legal basis may depend on the nature of the information and the circumstances in which it is collected.

9. Information Sharing

We may share information with third parties where reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

  • Website hosting and infrastructure providers

  • Website security providers

  • Analytics providers

  • Advertising and measurement platforms

  • Communication service providers

  • Technical service providers

  • Professional advisers

  • Government authorities or law enforcement where required by law

We do not sell personal information as a standalone product.

Third-party service providers may process information on our behalf or independently according to their own terms and privacy policies.

10. International Data Transfers

Because we may use service providers and platforms operating in different countries, information collected through the Website may be processed or stored outside the country in which you are located.

Where applicable law requires safeguards for international transfers of personal information, we will seek to use appropriate safeguards or lawful transfer mechanisms.

By using the Website, you acknowledge that information may be processed in jurisdictions outside your country of residence, subject to applicable legal requirements.

11. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services and customer support

  • Maintaining business and transaction records

  • Security and fraud prevention

  • Analytics and advertising measurement

  • Resolving disputes

  • Complying with legal, regulatory, or accounting requirements

The actual retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

Information collected by third-party platforms may be retained according to those providers’ own policies.

12. Data Security

We take reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure.

Therefore, we cannot guarantee absolute security of information transmitted to or stored by the Website.

13. Your Privacy Rights

Depending on your country or jurisdiction, you may have certain rights regarding your personal information.

These rights may include:

  • The right to request access to personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of certain personal information

  • The right to withdraw consent where processing is based on consent

  • The right to object to certain processing

  • The right to request restriction of certain processing

  • The right to request portability of certain information, where applicable

  • The right to lodge a complaint with a relevant data protection authority

These rights may be subject to applicable legal limitations and exceptions.

To exercise an applicable privacy right, please contact us using the contact information provided below.

14. Children’s Privacy

The Website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us. If we determine that we have unknowingly collected such information, we will take reasonable steps to delete it where required by applicable law.

15. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, social media platforms, communication services, or other external services.

Examples may include WhatsApp and advertising or analytics platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Your use of third-party services is governed by the terms and privacy policies of those third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Marketing Communications

If you voluntarily provide contact information and request communication from us, we may use that information to respond to your inquiry or provide requested information.

Where applicable, you may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us directly.

We do not require users to provide personal information solely for the purpose of browsing the Website.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, services, technology, legal requirements, or data processing practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this page to remain informed about how we handle information.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, you may contact us using the information below.

Website: valuehubx.com

Email: giftcard@valuehubx.com

Address:
Unit 9A, Phase 1, Lu Tuoqi Building,
62 Kai Yuen Road, Kau Tong,
Hong Kong

19. Consent and Acknowledgment

By using the Website, you acknowledge that you have reviewed this Privacy Policy.

Where consent is required by applicable law for specific cookies, tracking technologies, or other processing activities, we will seek such consent through appropriate mechanisms where applicable.