Terms of Service

Terms of Service

Last Updated: September 12, 2026

1. Acceptance of Terms

Welcome to ValueHubX (“we,” “us,” “our,” or the “Website”).

These Terms of Service (“Terms”) govern your access to and use of valuehubx.com, including the services, features, information, and communication options made available through the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or our services.

2. Description of Services

ValueHubX provides an online platform offering information, evaluation, exchange, and related services for eligible digital products and other supported services.

Depending on the service requested, we may:

  • Provide information regarding available services;

  • Review information submitted by users;

  • Evaluate submitted items or requests;

  • Verify relevant information;

  • Provide applicable rates, values, or quotations;

  • Facilitate communication between users and our service team; and

  • Provide related customer support.

Service availability, rates, quotations, acceptance criteria, and processing times may vary depending on the nature of the request, verification results, market conditions, and other relevant factors.

We reserve the right to modify, suspend, restrict, or discontinue any part of the Website or our services at any time.

3. Eligibility

You must be at least 18 years old to use our services.

By using the Website, you represent and warrant that:

  • You are at least 18 years old;

  • You have the legal capacity to enter into a legally binding agreement;

  • You are legally permitted to use our services in your jurisdiction;

  • The information you provide is accurate and not misleading; and

  • You will comply with all applicable laws and regulations.

We may refuse or restrict access where we reasonably believe that a user does not satisfy these requirements.

4. User-Submitted Information

When using certain services, you may be asked to provide information relating to your request or submitted items.

You agree that all information you provide must be:

  • Accurate;

  • Complete to the extent reasonably required;

  • Current;

  • Lawfully obtained; and

  • Not misleading or fraudulent.

You are responsible for ensuring that you have the legal right to provide any information or materials submitted through the Website.

We may request additional information when reasonably necessary to verify a request or complete a service.

5. Verification and Review

Certain requests or submissions may be subject to verification before a service is provided.

Verification may include reviewing:

  • The information provided by the user;

  • The status or validity of submitted information;

  • Applicable service requirements;

  • Relevant transaction details;

  • Security or fraud indicators; and

  • Other information reasonably necessary to assess the request.

Submission of information does not guarantee acceptance or completion of a request.

We may decline, delay, suspend, or cancel a request where verification cannot be completed or where reasonable security, compliance, or operational concerns exist.

6. Rates, Values, and Quotations

Any rates, values, prices, or quotations displayed or communicated through the Website may be based on current market conditions, available services, verification results, and other relevant factors.

Unless expressly stated otherwise, displayed rates or quotations may change before a request is finally accepted.

A quotation does not necessarily constitute a binding offer or guarantee that a transaction or service will be completed at that amount.

The final applicable amount or rate will be communicated or confirmed according to the relevant service process.

7. Service Processing

After a request has been submitted, we may review and process it according to our applicable procedures.

Processing times may vary depending on:

  • Verification requirements;

  • Service availability;

  • Third-party providers;

  • Payment or banking systems;

  • Technical conditions;

  • Market conditions; and

  • Other circumstances outside our reasonable control.

We may request additional information before completing a service.

A completed request may be considered final where the applicable process has been completed, except where otherwise required by applicable law.

8. Payment

Where payment is applicable, payment may be made using payment methods made available or agreed upon for the relevant service.

Available payment methods may vary depending on the service and applicable circumstances.

Payment processing times may vary due to:

  • Banks and financial institutions;

  • Payment providers;

  • Verification procedures;

  • Weekends and public holidays;

  • Technical issues; or

  • Other circumstances outside our reasonable control.

We are not responsible for delays caused by third-party payment providers, banks, or financial institutions.

9. User Responsibilities

By using the Website, you agree to:

  • Provide accurate and truthful information;

  • Use the Website only for lawful purposes;

  • Provide only information and materials that you are legally entitled to provide;

  • Cooperate with reasonable verification procedures;

  • Follow applicable instructions provided by our service team;

  • Not interfere with the Website or its technical systems;

  • Not attempt to bypass reasonable security measures; and

  • Comply with all applicable laws and regulations.

You are responsible for your own use of the Website and services.

10. Prohibited Activities

You may not use the Website or our services to:

  • Provide stolen, fraudulent, or unlawfully obtained materials or information;

  • Submit false, misleading, or inaccurate information;

  • Manipulate or interfere with service processes;

  • Attempt to exploit technical vulnerabilities;

  • Gain unauthorized access to the Website or its systems;

  • Conduct unauthorized automated activity;

  • Engage in fraud, money laundering, or other unlawful activities;

  • Circumvent security, verification, or compliance procedures;

  • Interfere with the experience or rights of other users; or

  • Use the Website in violation of applicable laws or regulations.

We reserve the right to refuse, suspend, or terminate services where we reasonably suspect prohibited, fraudulent, or unlawful activity.

Where required or permitted by law, we may report suspected unlawful activity to appropriate authorities.

11. Fraud Prevention and Security

We may conduct reasonable security and fraud-prevention checks to protect our users, business, service providers, and systems.

We may delay, reject, suspend, or terminate a request where we reasonably believe that:

  • The information provided may be fraudulent;

  • The request may involve unauthorized activity;

  • Information provided is materially inconsistent;

  • Additional verification is reasonably necessary;

  • The activity may violate applicable law; or

  • The request creates an unreasonable security or operational risk.

We may retain relevant records where reasonably necessary for security, legal, compliance, accounting, dispute-resolution, or business purposes.

12. WhatsApp and Third-Party Communication

The Website may contain buttons or links that allow you to contact our service team through WhatsApp or other third-party communication platforms.

When you click such a link, you may be redirected away from the Website.

Your use of WhatsApp or another third-party communication service is subject to the applicable terms, policies, and privacy practices of that third party.

We do not control the availability, security, functionality, or privacy practices of third-party communication platforms.

We are not responsible for interruptions, restrictions, account limitations, or other issues caused by third-party communication services.

13. Privacy and Cookies

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we may collect and process information through the Website, including information associated with cookies, analytics technologies, advertising technologies, Meta Pixel, Meta Conversions API, and other similar technologies.

By using the Website, you acknowledge that information may be processed in accordance with our Privacy Policy and applicable law.

14. Website Availability

We make reasonable efforts to maintain the Website and keep our services available.

However, we do not guarantee that the Website will always be:

  • Available;

  • Uninterrupted;

  • Error-free;

  • Secure;

  • Accurate; or

  • Free from technical defects.

The Website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, network failures, security measures, or circumstances beyond our reasonable control.

15. Third-Party Services and Links

The Website may contain links to third-party websites, applications, payment providers, communication platforms, or other external services.

Third-party services are operated independently from ValueHubX.

We are not responsible for:

  • Third-party content;

  • Third-party privacy practices;

  • Third-party security;

  • Third-party availability;

  • Third-party terms and conditions; or

  • Losses resulting from your use of third-party services.

You should review the applicable terms and privacy policies of third-party services before using them.

16. Intellectual Property

Unless otherwise stated, the content and materials available on the Website, including text, graphics, logos, designs, images, software, layout, and other materials, are owned by or licensed to ValueHubX and are protected by applicable intellectual property laws.

You may access and use the Website for legitimate purposes in accordance with these Terms.

Without our prior written permission, you may not:

  • Copy substantial portions of the Website;

  • Reproduce or republish Website content;

  • Modify Website materials;

  • Create derivative works;

  • Distribute Website materials for commercial purposes;

  • Use our trademarks or branding without authorization; or

  • Attempt to reverse engineer or extract protected Website functionality.

17. Disclaimer

To the maximum extent permitted by applicable law, the Website and its services are provided on an “as available” basis.

We do not guarantee that:

  • Every request will be accepted;

  • A particular rate or quotation will always be available;

  • Every request will be completed;

  • The Website will always be uninterrupted;

  • Third-party services will always be available; or

  • Information displayed on the Website will always be completely accurate or error-free.

Users should independently verify important information before proceeding with a service or transaction.

18. Limitation of Liability

To the maximum extent permitted by applicable law, ValueHubX shall not be liable for losses arising from:

  • Incorrect or incomplete information provided by a user;

  • Delays caused by banks, payment providers, communication platforms, or other third parties;

  • Temporary Website interruptions;

  • Technical failures outside our reasonable control;

  • Unauthorized access to a user’s device or third-party account;

  • Changes in market conditions;

  • Events beyond our reasonable control; or

  • A user’s violation of these Terms.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ValueHubX, its operators, employees, contractors, and service providers from claims, losses, liabilities, costs, and expenses arising from:

  • Your violation of these Terms;

  • Your unlawful use of the Website;

  • False or misleading information provided by you;

  • Your violation of applicable laws or regulations; or

  • Your violation of the rights of another person or entity.

20. Suspension and Termination

We may suspend or terminate your access to the Website or refuse to provide a service where we reasonably believe that:

  • You have violated these Terms;

  • You have engaged in fraudulent or suspicious activity;

  • Your activity creates legal, security, or operational risks;

  • You have provided materially false or misleading information; or

  • Suspension or termination is reasonably necessary to protect our Website, users, or business.

Termination does not affect rights or obligations that arose before termination.

21. Force Majeure

We will not be responsible for any failure or delay caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • War or civil unrest;

  • Government actions or restrictions;

  • Internet or telecommunications failures;

  • Banking or payment-system disruptions;

  • Cybersecurity incidents;

  • Power failures;

  • Third-party service outages; or

  • Other events beyond our reasonable control.

22. Changes to These Terms

We may modify or update these Terms from time to time.

When changes are made, we will update the “Last Updated” date displayed at the beginning of this page.

Your continued use of the Website after updated Terms are posted constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

To the extent permitted by applicable law, disputes arising from or relating to these Terms or your use of the Website shall be subject to the applicable courts of Hong Kong.

Nothing in this section is intended to deprive consumers of mandatory rights or protections that cannot lawfully be excluded under applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where permitted by law.

The remaining provisions shall continue in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the agreement governing your use of the Website, except where additional terms apply to a specific service or transaction.

26. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Website: valuehubx.com

Email: giftcard@valuehubx.com

Address:
Unit 9A, Phase 1, Lu Tuoqi Building,
62 Kai Yuen Road, Kau Tong,
Hong Kong